🔄 Returns & Refunds
Simple • Transparent • Customer Friendly
✅ 7-Day Easy Return Policy | 💸 Quick Refunds | 📦 Hassle-Free Process
📦 Return Policy
- Returns are accepted within 7 working days of delivery.
- Items must be unused, undamaged, and in original packaging.
- A valid invoice or proof of purchase is required.
⚠️ Opened cosmetics & personal care products are non-returnable due to hygiene reasons.
💰 Refund Policy
- Refunds are processed after inspection of returned items.
- Amount is credited within 7–10 business days.
- Refunds are issued to the original payment method.
ℹ️ Shipping charges are non-refundable unless the error is from our side.
🔁 Exchange & Damaged Items
If you receive a defective or incorrect product:
- Report within 24 hours of delivery
- Share images/videos for verification
- Eligible for replacement or full refund
📲 How to Request a Return
Follow these simple steps:
- Email us at customercare@rubera.in
- Call or WhatsApp +91 8591078944
- Share your order details
Our team will assist you with the return process and provide instructions.
⏳ Delayed or Missing Refunds
- Check your bank account
- Contact your bank/payment provider
- Allow processing time
If the issue continues, please contact us for support.
📞 Need Help?
Our support team is always ready to assist you.
📍 Mumbai, Maharashtra – 400003
📞 +91 8591078944
📩 customercare@rubera.in