Shipping policy
Order Processing
Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next working day.
Shipping Time
Delivery typically takes 3–7 business days depending on your location. Remote areas may require additional time.
Shipping Charges
Shipping charges will be shown at checkout. Enjoy free shipping on selected offers and promotions.
Order Tracking
Once shipped, you will receive a tracking ID via SMS/email to monitor your delivery in real-time.
Delays & Issues
Delays may occur due to weather, courier issues, or high demand. Our team is always ready to assist you.
Incorrect Address
Please ensure your shipping details are accurate. Rubera is not responsible for delivery issues due to incorrect addresses.
Damaged or Lost Orders
If your order arrives damaged, contact us within 24 hours with proof. For lost shipments, we will coordinate with the courier partner.