At Rubera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return & Refund Policy ensures a hassle-free experience.
1. Return Policy
Items must be returned within 7 working days from the date of delivery.
The product must be unused, undamaged, and in its original packaging with proof of purchase.
Returns due to manufacturing defects or incorrect items received are eligible for a full refund or exchange.
Certain items like opened cosmetics, personal care products, or custom-made items cannot be returned due to hygiene reasons.
2. Refund Process
Refunds are processed once we receive and inspect the returned product.
The refund will be issued via the original payment method within 7-10 business days.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
3. How to Initiate a Return?
To request a return or refund:
Contact us via customercare@rubera.in or call +91 8591078944 with your order details.
Our team will guide you on the return process and provide a return address.
Once the product is received and verified, we will process the refund.
4. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
Check your bank account and contact your bank.
It may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please reach out to us.
5. Contact Us
For any return or refund-related concerns, contact us at:
📍 Shop No: 27, Ground Floor, Rehmat Terrace, Shaikh Memon Street, Pinjari Street, Mandvi, Mumbai, Maharashtra 400003
📞 +91 8591078944
📩 customercare@rubera.in